RETURNS & EXCHANGES

RETURNS

We have a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non returnable items include:

  • Gift cards
  • Intimate apparel
  • Jewellery

To complete your return, we require the original invoice as proof of purchase along with a "Return / Refund code".  This can be obtained by using the "Contact Us" form. 

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as quickly as we can.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the "Contact Us" form.

 

SALE ITEMS (IF APPLICABLE)

Only regular priced (non sale) items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us your details and information related to the exchange request by using the "Contact Us" form first and we will be in contact.  Once we have approved your exchange request please send your item to the following address.

Thea & Theos

Att: Returns & Exchanges Officer

PO Box 459

Balwyn Victoria 3103

Australia

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

Note that the Returns, Refund, Exchange and Sale Items policy applies to items purchased as gifts.

 

SHIPPING

To return your product, you should mail your product to the following address.

Thea & Theos

Att: Returns & Exchanges Officer

PO Box 459

Balwyn Victoria 3103

Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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